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Frequently Asked Questions

Find answers to common questions about our treatments, insurance coverage, and the patient journey.

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Our Care Coordinators are standing by to answer your specific questions in detail.

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General Information

No, a referral is not strictly necessary to schedule a consultation. You can contact us directly. However, if you are planning to use insurance, your specific provider might require a referral for coverage. We will help you verify this during your initial call.

Your initial consultation is a comprehensive evaluation. You will meet with a Care Coordinator and a Physician to discuss your medical history, previous treatments, and current symptoms to determine if TMS or Spravato is the right fit for you.

TMS

TMS is non-invasive and generally well-tolerated. Some patients experience mild scalp discomfort or a tapping sensation during the treatment, but this usually subsides within the first week. It does not require anesthesia or sedation.

A typical TMS session lasts between 19 to 37 minutes, depending on the specific protocol prescribed by your doctor. You can read, watch TV, or relax during the procedure, and immediately return to normal activities (like driving) afterward.

Spravato® (Esketamine)

Spravato is a nasal spray that you self-administer under the direct supervision of a healthcare provider at one of our certified treatment centers.

No. Because Spravato can cause sedation and dissociation, you are required to stay at the clinic for at least 2 hours of observation post-treatment, and you must have a trusted friend, family member, or ride service take you home. You cannot drive until the next day after a restful sleep.

Insurance & Billing

Yes! Both TMS and Spravato are FDA-cleared and covered by most major commercial insurance plans, as well as Medicare and Tricare, provided you meet certain medical criteria (such as having tried and failed previous oral antidepressants).

Absolutely not. Our dedicated Patient Navigators handle the entire authorization process, from submitting the initial claims to handling appeals if necessary. We want you to focus purely on your recovery.
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